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All CCTV equipments carry a warranty of 12 months. If you encounter problems with any equipment, do bring it back to us for diagnostic checks to be done. If problem is intermittent, you may wish to leave the equipment with us for a few days to determine the fault.

How do we prolong the life of CCTV equipment?

Always transport the SDVR within some kind of cushion as the HDD within the unit is sensitive to knocks. Never move the SDVR when the unit is in operation as this may damage the HDD. Be gentle with the terminators. If you need to pull or snake the cables around the premises, tie a bubble bag over the terminators & secure them properly. Most of all. Do not switch-on/off electrical equipment in quick succession. This applies to SDVR and CCTV cameras.